McGrath argues that the times in which we live must and will dictate the questions we are asked and the requisite answers we give. A critical key is to never answer a question that’s not being asked. This is a pit many have fallen into and must be avoided if we desire to effectively connect with skeptics or seekers.
Whether in an Islamic, rationalist, or postmodern context, the apologist must welcome challenging questions and not see them as threats but as part of the journey the questioner is on. In other ways, these are doors to “faith” that require a person relative response, rather than a “cookie-cutter” approach. It is one way we help people on their journey a step at a time.
McGrath thus encourages each apologist to develop their own responses to questions asked. Under the heading Concerns and Questions he offers the following suggestions when interacting with skeptics or seekers: First, be gracious with people even though they may not be. How powerful and foundational this is. People don’t care about what we know, as the saying goes, unless they know how much we care.
Second, get to the real question being asked. Often the introductory question has a motive or purpose for why it’s being asked. Get clear on that and you’ll be more of a sniper with your responses instead of a greenhorn.
Third, be humble to learn from others. You don’t know everything and it’s always easier to interact with one who’s not a “know-it-all”, than one who’s a peer on the learning journey. This does not mean that what you do know is denied, but what you don’t know is admitted.
Fourth, don’t give ready-made answers. It’s robotic, sterile, and does not humanly connect. Instead, be a good listener where clarification of terms and ideas are reiterated to the questioner.
McGrath follows this section by providing a model of questions and answers that can be offered to the skeptics’ challenges (E.g., God’s goodness and suffering, God as a crutch, etc.) by pointing out the origins, presuppositions and problems that obtain with the objection and offers a solution. With the “crutch” view he explains that the real issue here is truth and the nature of reality, rather than how it makes one look or feel.
He finally ends the chapter by posing several questions and offering the requisite homework for the apologist to form and re-write her own responses. The goal here is to tighten and shorten responses so that we get to the point without losing the audience.